Privacy policy

1. Hotel rooms are rented by hotel days.


2. A hotel day begins at 2:00 p.m. on the day of arrival and ends at 12:00 p.m. the following day. Failure to check out by 12:00 p.m. will result in additional fees for extending your hotel day. An extension until 4:00 p.m. incurs a charge of GEL 100; after 4:00 p.m., the hotel will charge for a full additional hotel day.


3. If the check-out time requires a slight adjustment and the guest informs management in advance, we may waive the extension charge entirely.


4. The hotel reserves the right to pre-authorize your credit card upon check-in or collect payment for the entire stay in the form of a cash deposit.


5. Should a guest fail to arrive at the hotel by 6:00 p.m. on their accommodation day despite having made a reservation, the full room fee will be charged.


6. With prior notification, guests will be permitted to check in after 6:00 p.m.; however, check-in after 9:00 p.m. will incur an additional charge of GEL 50.

1. Hotel guests may not transfer their room to third parties, even if the paid accommodation period has not yet expired.


2. Persons not registered at the hotel may visit guest rooms between 9:00 a.m. and 10:00 p.m. Any persons remaining in rooms after 10:00 p.m. must be registered as hotel guests.


3. The hotel reserves the right to refuse accommodation to guests who have grossly violated these Hotel Rules and Regulations during previous stays by: damaging hotel or guest property, inflicting physical or psychological harm on other guests or hotel employees, or otherwise disrupting the stay of other guests or hotel operations.


4. The hotel welcomes guests traveling with pets. Only one pet is permitted per room for an additional charge, and guests bear full responsibility for any damage caused by their pet. Pets must be leashed in all common areas. We accept cats of any size and small dogs only.


5. Please note that the hotel reserves the right to terminate your stay if a pet causes harm to guests or hotel staff, including fear caused by aggressive behavior.

1. The hotel provides services in accordance with its category and standards. Guests are requested to report any complaints regarding service quality to the reception desk immediately, allowing for prompt hotel response.


2. The hotel is committed to ensuring:
   A) Conditions for complete and undisturbed guest relaxation
   B) Safety of stay and privacy protection. Every guest provides consent to processing their personal information for check-in purposes and inclusion in the hotel database. Guests have the right to review and correct their personal data.
   C) Professional and courteous service across all hotel offerings
   D) Room cleaning and necessary equipment repairs during guest absence, or in their presence if requested
   E) In case of defects that cannot be repaired, the hotel will make every effort to change the room when possible or otherwise address the inconvenience.

At the guest's request, the hotel provides the following complimentary services:

1. A) Information regarding guest stay and local travel


2. B) Wake-up calls at specified times


3. C) Secure storage of money and valuable belongings during the stay


4. D) Luggage storage (the hotel may decline to store luggage during non-stay periods or if belongings are not of a personal nature)


5. E) Access to estate experiences during available hours and in accordance with applicable rules and regulations

1. The hotel's liability for loss or damage to items brought by guests is governed by Georgian legislation. Hotel liability is limited if such items are not deposited with reception. The hotel reserves the right to refuse storage of money, securities, and valuables—particularly items of scientific or artistic value—if they pose safety risks, exceed the hotel's standard coverage, or require excessive storage space.


2. Guests must notify the reception desk immediately upon discovering any damage.

1. Quiet hours begin at 10:00 p.m. and end at 8:00 a.m. the following day.